Terms and Conditions
For a full copy of out Terms and Conditions please click here.
Sennett Media acts in good faith in an advisory, consultancy, construction, creative and implementation capacity. Full details of what is included in our services are set out in our Sennett Media media proposals sent to our clients for each project. This might involve recommending appropriate third parties or engaging specialists in a particular technical field. Sennett Media will not be liable for the acts or omissions of third parties or recommended specialists.
Sennett Media does not warrant or guarantee that the services will generate any particular level of campaign response or sales even where the media proposal may refer to the response levels that may be generated.
Sennett Media accepts a limitation of liability attributed to us due to any proven negligence on our part. This liability is limited to £200 for any one claim or series of claims.
Sennett Media will take all reasonable steps to protect your information, but data can never be guaranteed 100% secure. Please note that we will not be liable for any breach of security out of our control. All client data is kept on the Sennet Media network which is not accessible via the internet or intranets to safeguard personal details.
All attempts will be made to deliver the services in full on or before the completion date agreed by both parties but time is not of the essence. Sennett Media cannot be held accountable for technical difficulties out of our control nor can we assist with technical problems beyond the range of services we offer. In the event of any complications all reasonable endeavours will be made to ensure that the contract is delivered in full and on time.
Material produced by Sennett Media is the result of creative skill and significant labour and the copyright of the work rests with Sennett Media. Artwork produced on behalf of, and paid for in full by, a client carries joint copyright. Sennett Media is the sole owner of any artwork produced that is not paid for. Permission must be sought before any material can be copied; adapted; issued; distorted; rented; lent; presented to the public or broadcast. Infringement of copyright is a criminal offence.
Sennett Media constructs all new website builds on the Sennett Media Test Servers to ensure server stability and technical anomalies are kept to a minimum. To commence any website construction a deposit will be required and is based upon the work required to produce first drafts. All deposits are non refundable and non transferrable. If during the build any additional content, additional pages/sections or functionality that is added to the project, may require the client to pay an additional amount if the build is going beyond the originally quoted estimate. Once the website is complete and functioning correctly the client or their appointed representative will sign off the site as complete and finished.
Technical Applications – Plugins & Widgets
During a client website build Sennett Media utilises an array of technical applications to create professional websites with full/advanced functionality. This comes in the form of Plugins and Widgets, which are available for web developers to use to enhance the functionality of a website. They range from ‘Free for Life’ to ‘Premium’ paid for packages. Some can be a one off, single payment, whereas others are a periodical subscription. Sennett Media use these technical applications and where a “Premium’ version is used the client would have been notified and agreed to the additional cost before purchase. If the website technical applications are beyond the original estimate/order, then the client may be required to settle these incurred costs before the website is complete and/or live.
If the technical applications available are not sufficient for the client requirements, Sennett Media may develop a bespoke Plugin or Widget, custom coding a technical application to meet the client requirements. The client would be informed of this before commencement of any works and the costing is charged at our hourly rate. Although an estimate of the cost may be offered, this may not reflect the final invoice cost. For all custom, bespoke technical applications there is a minimum charge of 3hrs for single technical application
As part of Sennett Media services we offer a range of maintenance packages to ensure your website is up-to-date and experiences as little downtime (if any) for the duration of this service. This includes ensuring all plugins, themes and widgets are fully up to date and working turnkey and weekly testing to ensure there are no anomalies. It also includes basic fault finding, troubleshooting and basic error fixing. If there are issues with your website which are extensive and require more than the basic level of input from Sennett media then this will be charged hourly at our standard rate.
Whilst we always endeavour to avoid larger website issues we cannot be held responsible for delayed periods of downtime if the issues are more complex than the basic maintenance package allocates. This may also result in additional incurred costs in order to resolve any errors beyond this point. The Sennett Media basic yearly maintenance package does not cover any additional purchases that may be required to reinstate a website or substational developer hours to remedy any issues.
PLEASE NOTE: We do not offer maintenance packages on websites whereby the hosting is not with Sennett Media. We can advise and look into issues and would require access to your own hosting where we can identify and estimate for any works required to reinstate the website to its normal working condition.
Sennett Media offers full social media management for its clients. All social media campaigns, content creation, advertising and cross pollination is pre paid by the client. Our social media campaigns run for a minimum of 3 months and pre paid monthly, unless expressed in writing by a Sennett Media director. Failure to make these prepayments may result in suspended services or gaps in the campaign management. All social media campaigns are pre paid monthly, unless expressed in writing by a Sennett Media director. There are exceptions whereby the promotion has a shorter promotional period than the standard three months specified. This will be detailed in your estimate but still requires prepayment to ensure turnkey campaign management.
Invoices are sent upon confirmation of completion. Payment by bank transfer and must be received by the date stated on the invoice. BACS transfer details are available upon request.
Late Payments and live work
Sennett Media endeavours to create professional content, campaigns and management and sometimes this can mean Sennett Media has financial exposure during a campaign or project.
These terms and conditions and any dispute arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the law of England and Wales and you submit to the exclusive jurisdiction of the courts of England and Wales.