Terms and Conditions
Sennett Media acts in good faith in an advisory, consultancy, construction, creative and implementation capacity. Full details of what is included in our services are set out in our Sennett Media media proposals sent to our clients for each project. This might involve recommending appropriate third parties or engaging specialists in a particular technical field. Sennett Media will not be liable for the acts or omissions of third parties or recommended specialists.
Sennett Media does not warrant or guarantee that the services will generate any particular level of campaign response or sales even where the media proposal may refer to the response levels that may be generated.
Sennett Media accepts a limitation of liability attributed to us due to any proven negligence on our part. This liability is limited to £200 for any one claim or series of claims.
Sennett Media will take all reasonable steps to protect your information, but data can never be guaranteed 100% secure. Please note that we will not be liable for any breach of security out of our control. All client data is kept on the Sennet Media network which is not accessible via the internet or intranets to safeguard personal details.
All attempts will be made to deliver the services in full on or before the completion date agreed by both parties but time is not of the essence. Sennett Media cannot be held accountable for technical difficulties out of our control nor can we assist with technical problems beyond the range of services we offer. In the event of any complications all reasonable endeavours will be made to ensure that the contract is delivered in full and on time.
Amendments and Cancellations
Amendments and cancellations must be made in writing. A requested amendment may result in an increase in the cost and time required to complete the project and therefore an increase in price. Any price increases will be notified to you. Cancellations of contracted work may result in a charge to you for costs already incurred by Sennett Media in the delivery of the services.
If is very important that any changes or amendments are dealt with proficiently with a client appointed individual championing the 3 phase process below.
Phase one: This can be a complete redesign including new imagery (which may incur additional charges) new content, positioning and technical applications (which may incur additional charges). This is a comprehensive amendment stage and it is during this phase that the vast majority of changes/amendments takes place.
Phase Two: During this phase there can be minor imagery, positioning and content changes only.
Phase Three: Is the final tweaking stage, spelling or grammatical errors.
Amendments beyond Phase Three may be subject to additional costs as this is not accounted for in original project.
Total cancellation will incur if a new arrangement is not made or if a replacement contract cannot be secured and in these circumstances a cancellation charge will then be levied.
Any cancellation of services up to 6 weeks prior to commencement will be charged at 100% of the price. Cancellation prior to 6 weeks before the commencement date will be refunded in full.
Under exceptional circumstances, Sennett Media reserves the right to cancel any commitment with you, without any obligation on its part, should:
There be any occurrence beyond the reasonable control of Sennett Media, which will prevent us from performing our duties.
- If Sennett Media believes the arrangements made will prejudice Sennett Media’s reputation.
- If the client or third party has an unsettled account or dispute with Sennett Media.
- If Sennett Media becomes aware of changes in the clients financial situation.
- If the client fails to comply with these terms and conditions.
Material produced by Sennett Media is the result of creative skill and significant labour and the copyright of the work rests with Sennett Media. Artwork produced on behalf of, and paid for in full by, a client carries joint copyright. Sennett Media is the sole owner of any artwork produced that is not paid for. Permission must be sought before any material can be copied; adapted; issued; distorted; rented; lent; presented to the public or broadcast. Infringement of copyright is a criminal offence.
Sennett Media constructs all new website builds on the Sennett Media Test Servers to ensure server stability and technical anomalies are kept to a minimum. To commence any website construction a deposit will be required and is based upon the work required to produce first drafts. All deposits are non refundable and non transferrable. If during the build any additional content, additional pages/sections or functionality that is added to the project, may require the client to pay an additional amount if the build is going beyond the originally quoted estimate. Once the website is complete and functioning correctly the client or their appointed representative will sign off the site as complete and finished.
At this stage any outstanding account(s)/invoice(s) must be settled in full, unless otherwise agreed in writing with a Sennett Media Director. Once cleared funds have been received by Sennett Media the website will be transferred to the clients hosting and linked to their chosen domain(s) irrespective of whether it is a Sennett Media Server or a client appointed server. If the website is housed on Sennett Media servers the transition is generally within 24hrs, for non Sennett Media servers please allow up to 72 hours. We do not guarantee servers that are non Sennett Media and cannot be held responsible for errors, technical issues or website anomalies once the site has transferred to a non Sennett Media Server. Any time, costs or additional technical applications required for a non Sennett Media Server will be the financial onus of the client and will require any costs incurred to be settled in full before the site goes live.
If Sennett Media has used there discretion is transferring a website to either a Sennett Media Server or a Non Sennett Media Server and there is a dispute with the client on their account/invoice, then Sennett Media reserves the right to temporarily take the site offline until the matter is resolved. Upon full settlement of the client’s account/invoice the website will be reinstated. Any reinstatement time/costs or additional functionality required to make the site live again will remain the financial onus of the client and will require settlement before the site is publicly available to view.
During construction Sennett Media builds the first draft of a website in a desktop view mode only. As the client you will need to view the website on a desktop computer. If viewing on a laptop, smartphone or tablet the view will not represent the finished desktop view. Once the site has been agreed and signed off from the design stage, Sennett Media will then commence with the responsiveness of the website across different devices. Any changes beyond this stage may incur additional costs as any changes to the website at this point will disrupt the responsiveness already implemented.
Technical Applications – Plugins & Widgets
During a client website build Sennett Media utilises an array of technical applications to create professional websites with full/advanced functionality. This comes in the form of Plugins and Widgets, which are available for web developers to use to enhance the functionality of a website. They range from ‘Free for Life’ to ‘Premium’ paid for packages. Some can be a one off, single payment, whereas others are a periodical subscription. Sennett Media use these technical applications and where a “Premium’ version is used the client would have been notified and agreed to the additional cost before purchase. If the website technical applications are beyond the original estimate/order, then the client may be required to settle these incurred costs before the website is complete and/or live.
If the technical applications available are not sufficient for the client requirements, Sennett Media may develop a bespoke Plugin or Widget, custom coding a technical application to meet the client requirements. The client would be informed of this before commencement of any works and the costing is charged at £85ph. Although an estimate of the cost may be offered, this may not reflect the final invoice cost. For all custom, bespoke technical applications there is a minimum charge of 3hrs for single technical application.
PLEASE NOTE: The same amendment procedure applies to all technical applications and charged at £85ph thereafter Phase Three.
As part of Sennett Media services we offer a range of maintenance packages to ensure your website is up-to-date and experiences as little downtime (if any) for the duration of this service. This includes ensuring all plugins, themes and widgets are fully up to date and working turnkey and weekly testing to ensure there are no anomalies. It also includes basic fault finding, troubleshooting and basic error fixing. If there are issues with your website which are extensive and require more than the basic level of input from Sennett media then this will be charged hourly at our standard rate.
Whilst we always endeavour to avoid larger website issues we cannot be held responsible for delayed periods of downtime if the issues are more complex than the basic maintenance package allocates. This may also result in additional incurred costs in order to resolve any errors beyond this point. The Sennett Media basic yearly maintenance package does not cover any additional purchases that may be required to reinstate a website or substational developer hours to remedy any issues.
Hacking & Unauthorised Access – If you’re website has been redeveloped by Sennett Media you must inform us if your website has been hacked or had unauthorised access gained prior to Sennett Media’s redevelopment. In the event the website is hacked or unauthorised access has been gained then our basic maintenance package is not sufficient to cover these issues. You must also inform Sennett Media if your website has ever been removed or received penalties from any/all search engines such as Google, Bing or Yahoo. Failure to do so may result additional works required to make the site compliant with any penalties imposed. All works carried out will chargeable to the website owner at our developer rate of £85 per hour.
In the event that your website is hacked Sennett Media does not take any responsibility for attempted or successful breaches. Whilst we endeavour and take measures to avoid any breaches we cannot guarantee that some may prove successful. Upon identifying any breaches and depending upon the complexity of the breach Sennett Media maintenance packages do not cover the time/cost to reinstate. We will endeavour to return the website to its normal operation but this may result in incurring additional costs not covered by our maintenance plans. This amount accrued will be chargeable to the website owner at our developer rate of £85 per hour.
Authorised Access – There may be times when you require access to your own website to monitor traffic, comments, bookings or implementation of SEO campaigns. In the event of this happening Sennett Media does not take responsibility for any additional plugins, widgets or data entered into the website by the client or appointed third parties or any errors/anomalies that may be as a result of this work. Once identified the developer hours spent will be chargeable to the website owner at our developer rate of £85 per hour.
PLEASE NOTE: We do not offer maintenance packages on websites whereby the hosting is not with Sennett Media. We can advise and look into issues and would require access to your own hosting where we can identify and estimate for any works required to reinstate the website to its normal working condition.
Sennett Media offers full social media management for its clients. All social media campaigns, content creation, advertising and cross pollination is pre paid by the client. Our social media campaigns run for a minimum of 3 months and pre paid monthly, unless expressed in writing by a Sennett Media director. Failure to make these prepayments may result in suspended services or gaps in the campaign management. All social media campaigns are pre paid monthly, unless expressed in writing by a Sennett Media director. There are exceptions whereby the promotion has a shorter promotional period than the standard three months specified. This will be detailed in your estimate but still requires prepayment to ensure turnkey campaign management.
Invoices are sent upon confirmation of completion. Payment by bank transfer, to Sennett Media, must be received by the date stated on the invoice. BACS transfer details are available upon request.
Failure to pay in full by the deadline stated on the invoice will result in a penalty charge of 8% above the base interest rate on total amount owed. Our accountants will issue updated invoices every seven days thereafter from the due date until payment is received. After 14 days any unpaid debts will be pursued and collected by the Company solicitors. All debt recovery or court costs incurred will be added to the sum owed by the client.
Sennett Media, although it will act as an intermediary, cannot be held financially accountable for the acts or omissions of its clients or third parties.
Late Payments and live work
Sennett Media endeavours to create professional content, campaigns and management and sometimes this can mean Sennett Media has financial exposure during a campaign or project. Therefore any unpaid works can be removed or halted without prior consent or warning. Sennett Media will attempt resolution with a client’s unpaid account/invoice and if this is not successful Sennett Media reserves all rights to remove content, campaigns, analytics, live websites, press copy or any other material, content or merchandise associated to the unsettled account/invoice.
If this action is taken and the account/invoice is settled and requires reinstatement, there may be additional charges for reimplementation as 3rd party services or technical anomalies can require additional costs or development.
These terms and conditions and any dispute arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the law of England and Wales and you submit to the exclusive jurisdiction of the courts of England and Wales.